Cancellation without confusion

Stay in control. Cancel clearly.

This Cancellation Policy explains how to cancel a Website Care subscription or project, when cancellation becomes effective, what happens to access and services, and how to prevent the next recurring charge.

Effective: July 13, 2026 Last updated: July 13, 2026 Applies to Nishstudios services

Cancel anytime

Eligible monthly Website Care subscriptions can be canceled through the Client Portal or by email.

Stop the next renewal

A valid cancellation submitted before renewal prevents the next recurring subscription charge.

Clear confirmation

Your portal status or written confirmation shows that the cancellation request has been processed.

01

Scope of this Cancellation Policy

This Cancellation Policy applies to recurring Website Care subscriptions and to cancellation requests involving SEO, website design, development, maintenance, consulting, and related Nishstudios services. It should be read together with our Terms & Conditions, Refund Policy, checkout disclosures, and any approved proposal or statement of work.

If a signed agreement or approved proposal contains project-specific cancellation terms that conflict with this general Policy, the more specific written agreement controls for that project, subject to applicable law.

02

How to cancel a subscription

You may cancel an eligible recurring Website Care subscription using either of the following methods:

1

Cancel through the Client Portal

Sign in at nishstudios.com/my-account/, open your subscription, and use the available cancel or remove option.

2

Cancel by email

Email info@nishstudios.com with the subject "Cancellation Request" and include your name, business name, account email, and plan name.

3

Keep your confirmation

Retain the portal confirmation or our written response as your cancellation record. Contact us if the subscription status does not update as expected.

You are not required to call, attend a meeting, or purchase another service to cancel an eligible online subscription.
03

When cancellation becomes effective

A Website Care cancellation becomes effective at the end of the current paid billing period unless we clearly agree to an earlier date or applicable law requires otherwise. The subscription will not renew for another period after a valid cancellation is processed.

  • Submit the request before the next renewal date to prevent the next recurring charge.
  • We recommend canceling at least 24 hours before renewal to allow time for account verification and payment-system processing.
  • A cancellation does not reverse charges that were properly completed before the cancellation request.
  • If you believe a timely cancellation was followed by an incorrect renewal charge, contact us promptly for review.
Removing a payment method, allowing a card to expire, or disputing a charge does not by itself cancel an active subscription. Use the Client Portal or email method above.
04

Website Care plan cancellation

Website Care plans are billed monthly and renew automatically until canceled. After cancellation:

  • Your paid plan normally remains active through the end of the current billing period.
  • No further monthly renewal charge will be scheduled after the effective cancellation date.
  • Monitoring, maintenance, backups, updates, support, security work, licenses, and other plan benefits end when the paid period ends.
  • You remain responsible for maintaining the website, hosting, domains, licenses, backups, security, and updates after service ends.

Changing or downgrading a plan is not the same as canceling it. Plan changes may take effect immediately or at the next renewal depending on the option displayed in the Client Portal or confirmed in writing.

05

Project and ongoing SEO cancellation

One-time website projects, strategy engagements, and ongoing SEO services may involve reserved production time, milestones, deposits, approved deliverables, content work, or non-recoverable third-party expenses. To cancel, send a written request to info@nishstudios.com.

  • Work stops on the cancellation date confirmed by Nishstudios or as stated in the applicable agreement.
  • You must pay for completed work, approved milestones, time already performed, and authorized third-party costs incurred before cancellation.
  • Any deposit, prepaid amount, cancellation fee, or unused balance is handled under the approved proposal and Refund Policy.
  • Deliverables or working files are released only to the extent required by the agreement and after all amounts due are paid.

SEO performance may change after cancellation because implementation, monitoring, content, technical maintenance, and optimization stop. Nishstudios does not guarantee that rankings or traffic will remain unchanged after services end.

06

Outstanding fees and third-party charges

Cancellation prevents future eligible renewal charges but does not erase valid amounts already owed. You remain responsible for:

  • Subscription charges completed before the cancellation became effective.
  • Completed project work, approved milestones, and authorized work in progress.
  • Non-refundable third-party licenses, domains, hosting, software, media, transaction fees, or vendor commitments purchased for the Client.
  • Applicable taxes and any other charges clearly authorized in the approved order or agreement.

If a final balance remains, Nishstudios may issue a closing invoice. Access to deliverables or handoff assistance may be limited until valid outstanding balances are resolved.

07

Refunds after cancellation

Cancellation and refund are separate. Canceling stops eligible future renewal charges; it does not automatically create a refund for the current billing period or completed project work.

Refund eligibility—including duplicate charges, incorrect post-cancellation renewals, unused prepaid work, deposits, completed services, and third-party expenses—is governed by our Refund Policy, the applicable proposal, and rights that cannot legally be waived.

If you believe you were charged after a valid and timely cancellation, email us with the cancellation confirmation and transaction details so we can investigate.
08

Client Portal, website access, and handoff

When services end, access to plan-specific support, reports, licenses, monitoring, maintenance tools, or other managed features may end. Your Client Portal account may remain available for invoices, transaction history, or other legally or operationally necessary records.

  • Cancellation does not automatically delete your personal information or Client Portal account.
  • Privacy or deletion requests should be submitted separately under our Privacy Policy.
  • You should download information and files you are entitled to retain before the effective service end date.
  • Extended migration, transfer, training, export, or handoff work beyond the included scope may require a separate fee.
09

Suspension or termination by Nishstudios

Nishstudios may suspend or terminate services for nonpayment, unlawful or abusive use, fraud, security threats, repeated failure to provide required access, material breach, or conduct that threatens Nishstudios, its systems, team, clients, or service providers.

Where reasonable, we will provide written notice and an opportunity to correct the issue. Immediate suspension or termination may occur when necessary to address urgent security, legal, payment-fraud, or safety risks. Valid charges accrued before termination remain payable.

10

Reactivation after cancellation

You may request a new subscription or service after cancellation, but reactivation is subject to current availability, pricing, plan terms, security review, and payment of valid past-due balances. Previous pricing, custom terms, license availability, response times, or service configurations are not guaranteed.

If services have already been disconnected, archived, migrated, or removed, setup or restoration fees may apply and some data or configurations may no longer be recoverable.

11

California and other legal rights

Nishstudios intends to provide a simple online cancellation method for subscriptions purchased online. Nothing in this Policy limits cancellation, refund, consumer-protection, or contract rights that cannot be waived under applicable law.

If a legal requirement gives you a more favorable cancellation right than this Policy, that requirement controls. We will provide notices of material subscription changes and renewal terms when required by applicable law.

12

Changes to this Cancellation Policy

We may update this Policy to reflect changes in services, technology, billing systems, or legal requirements. The "Last updated" date shows the most recent revision. Material changes affecting an active subscription will receive any notice required by law.

13

Cancellation support

For cancellation help, send the email address connected to your account, your business name, and the plan or project you want to cancel. Never send passwords or complete payment card numbers.

Cancellation email
info@nishstudios.com