This Refund Policy applies to payments made directly to Nishstudios for Website Care subscriptions, SEO services, website design or development, strategy, consulting, maintenance, and related digital services. It should be read together with our Terms & Conditions, Cancellation Policy, checkout disclosures, and any approved proposal or statement of work.

If a signed agreement or approved proposal contains a more specific refund term, that written term controls for the applicable project, subject to rights that cannot legally be waived.

Refund eligibility depends on the type of payment, work completed, billing status, cancellation timing, third-party costs, and the applicable agreement. Common examples include:

Website Care plans are recurring monthly services. Canceling a subscription stops eligible future renewal charges but does not automatically refund the current billing period.

• Monthly fees are generally non-refundable after the billing period begins because monitoring, licenses, backups, updates, support capacity, and maintenance resources are activated or reserved.
• Plan benefits normally remain available through the end of the paid period after cancellation.
• A duplicate charge, wrong amount, or renewal processed after a valid timely cancellation may qualify for a full or partial correction.
• If Nishstudios ends a prepaid service without cause before the paid period ends, we may refund the unused portion after deducting amounts properly earned or non-recoverable costs.

To stop the next renewal, follow the methods in our Cancellation Policy before the renewal date.

Fees for completed services, approved milestones, delivered audits or strategy, completed revisions, published work, and time already performed are generally non-refundable. If a project is canceled, Nishstudios will review the approved scope, time and work completed, deliverables, reserved resources, and authorized third-party costs.

• Any refundable unused balance is calculated only after earned fees and committed costs are deducted.
• Work beyond the amount paid remains due even if the Client cancels the project.
• Search rankings, traffic, leads, revenue, conversions, indexation timing, and platform decisions are not guaranteed and do not by themselves create refund eligibility.
• When a correctable deliverable does not match the approved written scope, our first remedy may be a reasonable correction or completion opportunity.

Deposits or retainers may reserve production time, fund discovery, cover onboarding, or authorize initial work. Their refundability is determined by the applicable proposal or invoice and by the work, time, and non-recoverable costs already committed.

If a deposit is described as non-refundable, that term applies only to the extent permitted by law and only as reasonably connected to reserved time, work performed, or costs incurred. If an agreement provides for a refundable unused balance, Nishstudios will calculate it after final project reconciliation.

Contact us promptly if you believe a transaction was duplicated, charged in the wrong amount, processed after a confirmed cancellation, or not authorized by the account holder. Include enough information for us to locate the transaction, but never email a complete payment card number.

• Account email and business name
• Transaction date and amount
• Invoice, order, or transaction identifier if available
• A short explanation and supporting cancellation confirmation or receipt

Email info@nishstudios.com with the subject "Refund Request." Include your name, business name, account email, service or plan, transaction date, amount, reason for the request, and relevant documentation.

Submit the request promptly after discovering the issue—ideally within 14 days—so records and service activity can be reviewed efficiently. This recommended timing does not shorten a longer period available under applicable law or a written agreement.

We may review payment records, subscription and cancellation status, completed work, project communications, approvals, time records, deliverables, third-party expenses, and the applicable proposal. We may request additional information or identity verification to protect the account.

After review, Nishstudios may approve a full refund, approve a partial refund, offer a correction or service credit when appropriate and accepted, or explain why the payment is not refundable. Any legally required remedy will be provided regardless of this general process.

Approved refunds are normally submitted to the original payment method. Nishstudios will initiate an approved card refund through the payment processor within a reasonable period, generally within seven business days after approval.

After submission, the bank, card network, or payment provider controls when the credit appears. Posting commonly takes several additional business days and may vary by issuer, weekends, holidays, currency, or account status. Nishstudios cannot issue the same refund twice or guarantee a bank's posting date.

We encourage you to contact Nishstudios first so we can investigate quickly. Nothing in this Policy limits a legal right to dispute an unauthorized transaction or billing error with your payment provider.

Knowingly filing a false, misleading, or abusive chargeback for authorized and properly delivered services may result in suspended services, terminated access, and recovery of lawfully owed amounts and reasonable costs. Nishstudios may provide transaction records, approvals, service logs, and communications to the payment provider when responding to a dispute.

This Policy is intended to give clear notice of Nishstudios' refund practices before purchase. Nothing here excludes or limits rights that cannot legally be waived, including rights concerning unauthorized transactions, billing errors, services not provided as agreed, or remedies required by applicable consumer-protection law.

If applicable law or a controlling written agreement gives you a more favorable refund right, that requirement controls.

We may update this Policy to reflect changes in services, payment systems, business practices, or legal requirements. The "Last updated" date shows the most recent revision. Material changes affecting an active subscription will receive any notice required by law.